LexVoice is a startup from Rzeszów that offers bailiff offices a virtual phone assistant called Karolina. In a bailiff office the phone never stops: debtors, creditors, auction bidders, banks and public institutions. Every call pulls an employee away from case files, and missed calls left nothing behind but a number with no context. LexVoice had the idea and needed a team to build the product from scratch. We built the whole system: a voice agent that holds the conversation in real time, recognises who is calling and about what, and collects the details the office needs, plus a panel where LexVoice manages offices, phone numbers and submissions. After every call the office receives an email with a structured note and a transcript. We also own the telephony integration, infrastructure and maintenance. The result: four offices in production, thousands of calls handled in the first weeks, and employees who return to cases with the context already in hand.
Technologies
4 offices live, more on the way
Thousands of calls in the first weeks
A note for the office after every call
Well received by offices and callers
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